Privacy Policy

Effective date: 25 June 2026 | Last updated: 25 June 2026

A legal disclaimer

1. Introduction

This Privacy Policy explains how Solitude, operating through artofsolitude.in ('we', 'us', or 'our') collects, uses, stores, and protects personal information provided by users and customers ('you').

By visiting our website, creating an account, or placing an order, you agree to the terms of this Privacy Policy. If you do not agree, please do not use our website.

This policy is published in compliance with:

The Information Technology Act, 2000
The Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011
The Digital Personal Data Protection Act, 2023 (DPDPA), to the extent applicable and notified

2. Who We Are

Solitude is a sole proprietorship registered in India, operating as a stationery brand selling journals, planners, and to-do lists through artofsolitude.in.

For any privacy-related queries, you may contact us at support.solitude@gmail.com.

3. What Personal Data We Collect

3.1 Information you provide directly

Full name
Email address
Delivery address (street, city, state, PIN code)
Phone number
Payment details - we do not store card numbers; payments are processed by Razorpay
Any messages or queries you send us via email or contact forms

3.2 Information collected automatically

IP address and approximate location
Browser type and device information
Pages visited, time on site, and click behaviour (via Google Analytics or similar)
Cookies and similar tracking technologies (see Section 8)

3.3 Information from third parties

Shipping partners (e.g. Shiprocket, Delhivery) may share delivery status updates with us
Payment gateways (Razorpay) confirm transaction status; we do not receive full card or bank details

4. How We Use Your Personal Data

We use the information collected for the following purposes:

To process and fulfil your orders, including payment and delivery
To send order confirmations, shipping updates, and delivery notifications
To respond to customer service queries and complaints
To send marketing communications (only if you have opted in - see Section 6)
To improve our website and product offerings through analytics
To comply with legal obligations under Indian law
To prevent fraud and ensure the security of transactions

We process your data on the following legal bases:

Performance of a contract - to fulfil your purchase
Your consent - for marketing emails and cookies
Legitimate interests - to improve our services and prevent fraud
Legal obligation - to comply with applicable Indian laws

5. How We Share Your Data

We do not sell, rent, or trade your personal data to any third party. We share your information only in the following limited circumstances:

5.1 Service providers

Razorpay for payment processing
Shiprocket / Delhivery / other logistics partners for order fulfilment and delivery
Mailchimp / Klaviyo for email marketing (only if you have subscribed)
Google Analytics for anonymous website analytics

All third-party partners are contractually required to handle your data securely and in accordance with applicable law.

5.2 Legal requirements

We may disclose your information to government authorities, law enforcement agencies, or courts if required by law, court order, or to protect the rights, property, or safety of Solitude, our customers, or others.

5.3 Business transfers

In the event of a merger, acquisition, or sale of business assets, your personal data may be transferred to the acquiring entity. We will notify you via email or a prominent notice on our website before such a transfer.

6. Marketing Communications

We will only send you marketing emails, product updates, and journaling content if you have explicitly opted in either at checkout or by signing up on our website.

You may withdraw your consent and unsubscribe at any time by:

Clicking the 'Unsubscribe' link in any marketing email
Emailing us at support.solitude@gmail.com

Withdrawing consent does not affect order confirmations and transactional emails, which are sent as part of your purchase.

7. Your Rights as a Data Principal

Under the Digital Personal Data Protection Act, 2023 and applicable IT Rules, you have the following rights:

Right to access - request a copy of the personal data we hold about you
Right to correction - request correction of inaccurate or incomplete data
Right to erasure - request deletion of your personal data, subject to legal retention requirements
Right to withdraw consent - withdraw consent for marketing or non-essential processing at any time
Right to grievance redressal - raise a complaint with us (see Section 10)

To exercise any of these rights, please write to us at support.solitude@gmail.com. We will respond within 30 days of receiving your request.

8. Cookies and Tracking Technologies

Our website uses cookies to improve your browsing experience and analyse website traffic.

Types of cookies we use:

Essential cookies — required for the website to function (e.g. cart and session management)
Analytics cookies — help us understand how visitors use the site (e.g. Google Analytics)
Marketing cookies — used to show relevant content and track campaign performance (only if consented)

You can manage or disable cookies through your browser settings. Note that disabling essential cookies may affect your ability to use certain features of the website.

9. Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes outlined in this policy, or as required by law.

Order and transaction data: 7 years (as required under Indian accounting and tax laws)
Email subscription data: until you unsubscribe or request deletion
Website analytics data: as per the retention settings of the analytics provider (typically 26 months)
Customer service communications: 2 years from the date of resolution

When data is no longer required, we will securely delete or anonymise it.

10. Grievance Officer

In accordance with the Information Technology Act, 2000 and the IT Rules 2011, for any privacy-related concerns you can contact us at:

Name: Shreya
Designation: Founder, Solitude
Email: solitude.solitude@gmail.com

We will acknowledge your complaint within 48 hours and resolve it within 30 days.

11. Data Security

We implement reasonable security practices and procedures as required under the IT (SPDI) Rules, 2011, to protect your personal data. These include:

SSL/TLS encryption for all data transmitted through the website
Secure payment processing via Razorpay (PCI-DSS compliant)
Restricted internal access to customer data on a need-to-know basis
Regular review of data collection and storage practices

While we take all reasonable precautions, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security of your data.

12. Children's Privacy

Our website and products are not directed at individuals under the age of 18. We do not knowingly collect personal data from minors. If you believe a child has provided us with personal information, please contact us at support.solitude@gmail.com and we will delete it promptly.

13. Third-Party Links

Our website may contain links to third-party websites, including The Slow Sanctuary on YouTube, our Instagram handle, and payment or logistics portals. We are not responsible for the privacy practices of these external sites. We encourage you to read their respective privacy policies.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. When we do, we will update the 'Last updated' date at the top of this page and notify you via email if the changes are material. Your continued use of the website after any changes constitutes your acceptance of the updated policy.

15. Contact Us

If you have any questions, concerns, or requests related to this Privacy Policy, please contact us:

Email: support.solitude@gmail.com
Website: artofsolitude.in

Solitude | artofsolitude.in