Shipping Policy

1. Overview

At Solitude, we ship all orders with the same care we put into making our products. This Shipping Policy outlines how we process, pack, and deliver your orders across India. By placing an order on www.artofsolitude.in, you agree to the terms described below.

We currently ship Pan India only. We do not ship internationally at this time.

 

2. Order Processing

All orders are processed from our fulfilment location in Bengaluru, Karnataka. Please allow the following timelines after successful payment confirmation:

• Standard orders: processed and dispatched within 2–3 business days of payment confirmation

• Orders placed on Saturdays, Sundays, or public holidays will be processed on the next working business day

Business days are Monday to Friday, excluding national and state public holidays in Karnataka.

You will receive a shipping confirmation email with a tracking number once your order has been dispatched. Delivery timelines begin from the date of dispatch, not the date of order placement.

During high-demand periods, such as launch weeks, restocks, or festive seasons, processing times may extend to 4–5 business days. We will make reasonable efforts to notify you if your order is significantly delayed beyond the standard processing window.

 

3. Shipping Partners

We work with trusted third-party courier partners across India. The courier assigned to your order is selected based on your delivery location, pin code serviceability, and operational availability at the time of dispatch.

Our courier partners may include, but are not limited to:

• Delhivery

• Blue Dart, DTDC, Ecom Express, XpressBees, and other carriers within the Shiprocket network

• India Post

We are unable to honour requests for a specific courier partner. The courier assigned to any order is at our sole discretion.

 

4. Delivery Timelines

The following are estimated delivery timelines calculated from the date of dispatch, not from the date of order placement. Please account for the 2–3 business day processing window in addition to the delivery timelines below:

 

Metro cities: 3–5 business days from dispatch

Tier 2 and Tier 3 cities: 5–7 business days from dispatch

Remote, rural, or difficult-access locations: 7–12 business days from dispatch

 

These timelines are estimates only and are not guaranteed. Actual delivery may vary due to:

• Public holidays or courier operational shutdowns

• Weather events, natural disasters, or other force majeure situations

• High shipment volumes during festive or sale periods

• Incorrect, incomplete, or unverifiable delivery address

• Recipient unavailability at the time of delivery

Solitude is not liable for delays caused by third-party courier partners once the order has been handed over for dispatch. However, we will assist in raising concerns with the courier where reasonably possible.

 

5. Shipping Charges and Payment Methods

5.1 Shipping charges

We offer the following shipping structure for all Pan India orders:

• Free shipping on all orders above ₹499

• A flat shipping fee applies to orders below ₹499, this amount is calculated and displayed at checkout before payment is completed

No additional shipping charges will be added after an order is confirmed.

5.2 Payment methods

We accept the following payment methods:

• Credit and debit cards

• UPI (Google Pay, PhonePe, Paytm, and others)

• Net banking

• Wallets

• Cash on Delivery (COD)

COD orders are accepted for eligible pin codes as determined at checkout. COD availability may vary by location and is subject to change without prior notice. For COD orders, payment must be made in full to the delivery agent at the time of delivery. We are not responsible for COD amounts paid to unauthorised individuals.

For prepaid orders, payment is processed securely through Razorpay and must be completed before the order is confirmed and dispatched.

 

6. Order Tracking

Once your order is dispatched, you will receive a shipping confirmation email containing your tracking number and a link to the courier's tracking portal.

If you have not received a shipping confirmation email within 3 business days of your order being placed, after checking your spam or junk folder, please contact us at support.solitude@gmail.com with your order number. We will investigate and update you within 1–2 business days.

Please note that tracking information may take up to 24 hours to reflect movement after dispatch, depending on the courier's system update frequency.

 

7. Packaging

At Solitude, the unboxing experience is part of the product. Every order is packed by hand with care, using minimal and considered packaging designed to protect the contents and arrive in the condition it deserves.

If your order arrives with packaging that appears damaged, tampered with, or compromised in any way, we request that you do the following before opening the package:

• Record a continuous, unedited video of yourself opening (unboxing) the package, starting from the outer packaging in its received condition, through to the product inside

• The video must clearly show the condition of the outer packaging, the seal or tape, and the state of the product upon opening

• Do not discard the packaging or its contents before recording this video

Send the unboxing video along with your order number to support.solitude@gmail.com within 24 hours of delivery. Claims submitted without an unboxing video, or submitted after 24 hours of delivery, will not be eligible for replacement or refund under this policy.

Where a valid claim is verified through the unboxing video, we will arrange a replacement at no additional cost to you.

 

8. Failed and Undelivered Orders

Courier partners typically make two to three delivery attempts before marking a shipment as undeliverable. An order may fail to be delivered due to:

• Incorrect or incomplete delivery address provided at checkout

• Recipient being unavailable across all delivery attempts

• Refusal of delivery by the recipient

• Address being inaccessible or restricted

8.1 Returned to origin (RTO)

If a shipment is returned to us after failed delivery attempts, we will notify you by email. You may then choose one of the following:

• Re-dispatch to the same or a corrected address, a flat re-shipping fee of ₹120 will apply, payable before re-dispatch

• A refund of the product value only, the original shipping fee (if charged) and any return shipping costs borne by us will be deducted from the refund amount

We will hold returned shipments for a period of 7 days from the date of notification. If we do not hear from you within this period, we reserve the right to treat the order as abandoned and process a partial refund as described above.

8.2 Incorrect address

If an order is undelivered, delayed, or lost due to an incorrect or incomplete address provided at checkout, Solitude is not liable for the loss or delay. We strongly encourage you to review your delivery address carefully before placing an order. If you identify an error immediately after placing the order, contact us at support.solitude@gmail.com as soon as possible and we will attempt to correct the address before dispatch, though this cannot be guaranteed once processing has begun.

 

9. Lost or Damaged in Transit

In the event that your order is lost or damaged in transit, the following process applies:

9.1 Damaged in transit

If your order arrives visibly damaged, follow the unboxing video process described in Section 7. Claims for transit damage must be raised within 24 hours of delivery with a valid unboxing video. Claims raised after this window will not be accepted.

9.2 Lost in transit

An order is considered lost in transit if the tracking status has not updated for more than 7 consecutive business days and the order has not been delivered. If this occurs:

• Contact us at support.solitude@gmail.com with your order number and the last known tracking status

• We will raise a formal investigation with the courier partner, which may take 7–10 business days to resolve

• Upon confirmation of loss by the courier, we will offer a replacement or a full refund.

We are not able to initiate lost-in-transit claims based solely on the estimated delivery date. Claims must be based on a verified tracking status showing no movement for 7 or more consecutive business days.

 

10. Cash on Delivery – Additional Terms

The following additional terms apply to orders placed using the Cash on Delivery (COD) payment method:

• COD is available only for eligible pin codes as determined at checkout

• Payment must be made in full in cash to the delivery agent at the time of delivery, partial payments are not accepted

• If a COD order is refused at delivery without a valid reason, future COD orders from the same address or account may be restricted

• Refunds for COD orders where eligible under our Return and Refund Policy will be processed via bank transfer (NEFT/IMPS) to the account details provided by you. Refunds for COD orders cannot be made in cash

• A COD handling fee, if applicable, will be displayed at checkout and is non-refundable in the event of a return

 

11. Pin Code Serviceability

We ship to most pin codes across India. Serviceability depends on our courier partners and is subject to change. If your pin code is not serviceable at the time of checkout, you will be informed before completing your order and no payment will be charged.

For locations where standard courier service is unavailable, we may ship via India Post. Deliveries through India Post may follow longer timelines than those listed in Section 4 and may not offer real-time tracking.

 

12. Contact Us

For any shipping-related queries including tracking concerns, delivery issues, or address corrections, please contact us:

• Email: support.solitude@gmail.com

• Website: artofsolitude.in

We aim to respond to all queries within 1–2 business days.

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Solitude | artofsolitude.in

This Shipping Policy was last reviewed on 25 June 2026.